rules

Stay Dog Hotel is closed to the public for the following days:

Memorial Day: 5/30/2016

Independence Day: 7/4/2016

Labor Day: 9/5/2016

Thanksgiving: 11/24/2016

Christmas Eve: 12/24/2016

Christmas Day: 12/25/2016

New Year’s Eve: 12/31/16

New Year’s Day: 1/1/2017


Check-in time

Mon–Fri 7am–7pm

Sat–Sun 8am–6pm

Check-out time is 12 noon, after that an additional fee of $20 per dog will be assessed.

Visa, American Express, Discover, MasterCard, cash and checks are accepted forms of payment.

Stay provides pick-up and/or drop-off service for a fee of $10 per dog, each way, North Side Chicago. Monday – Friday only.


High Season Cancellation Policy

Thanksgiving, Christmas and New Year:

50% non refundable deposit is required at time of reservation
The credit card on file will be charged for the entire reservation for no-show or no cancellation done within the time frame listed below.
Ten (10) days in advance.
Other Holidays:
No deposit required
The credit card on file will be charged one (1) boarding night for no-show or cancellation done within the time frame listed below.
Five (5) days in advance that include:

  • Presidents’ Day
  • Eastern
  • Memorial Day
  • Independence Day
  • Labor Day

Non-Holiday Cancellation Policy
No deposit required
The credit card on file will be charged one (1) boarding night for no-show or cancellation done within the time frame listed below:
24 hours in advance.

Food

Owners must bring food for your dog to avoid changes in the dog’s diet. Individual meals must be packaged in zip-lock bags per length of stay. Edible treats are welcome. No rawhides allowed.

Alternatively, owners may purchase food from our retail store.

Medication

Make sure medication is labeled and dosage instructions included.

Emergency

If your dog becomes ill while you are away, we will contact you and your veterinarian immediately.

In case of emergency during regular business hours, we will transport your dog to the nearest veterinary clinic. After hours and on-weekends, as needed, we will transport your dog to a 24 hour Veterinary Emergency Center.

Belongings

Stay provides beds, blankets, water and food bowls for our guests. Please refrain from bringing belongings from home.


Stay is not responsible for any lost or damaged items.

Health

Stay requires a veterinarian certificate indicating proof of vaccinations for distemper, rabies, parvovirus and six month bordatella for at least 7 days prior to boarding. Titer protection may be substituted for the distemper and parvovirus vaccinations.

Please inform us if your dog has not been spayed or neutered after 6 months of age.

Temperament

Stay requires that dogs pass a brief temperament test. Call us at 773.509.0001 to schedule.