Thanksgiving, Christmas, and New Year’s

• A 50% deposit is required at the time of reservation.

• The deposit is forfeited if:

  • You cancel with less than 10 days’ notice, or

  • You are a no-show.

• No store credit will be issued for forfeited deposits.

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Other Holidays

• A 50% deposit is required.

• The deposit will be forfeited if the reservation is not cancelled at least 5 days before the start date.

This applies to:

• Presidents’ Day

• Easter (Spring Break)

• Memorial Day

• Independence Day

• Labor Day

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Non-Holiday Reservations

• No deposit required.

• If you cancel with less than 24 hours’ notice, or are a no-show, one night of boarding ($70–$115) will be charged.

• To avoid this fee, cancel by 7:00 AM the day before your reservation.

Holiday Closures (No Pick-Up/Drop-Off Available)

• Memorial Day: May 26

• Independence Day: July 4

• Labor Day: September 1

• Thanksgiving: November 27–28

• Christmas: December 24–25

• New Year’s: December 31 – January 1

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Holiday Peak Pricing

A $5 per night increase applies to boarding during the following peak periods:

• Presidents Day: February 14–19

• Spring Break: March 21 – April 5

• Memorial Day: May 23–28

• Independence Day: June 27 – July 10

• Labor Day: August 29 – September 5

• Thanksgiving:
  ◦ 2024: November 22 – December 1
  ◦ 2025: November 21 – December 2

• Christmas/New Year’s: December 20 – January 6

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Holiday Deposits & Cancellation Policies

Thanksgiving, Christmas, New Year’s

• 50% deposit required at time of booking

• Deposit is forfeited if:

  • You cancel with less than 10 days’ notice

  • Or are a no-show

• No store credit will be issued for forfeited deposits

Other Holidays

• 50% deposit required

• Deposit is forfeited if cancelled with less than 5 days’ notice

• Applies to:

  • Presidents’ Day

  • Easter/Spring Break

  • Memorial Day

  • Independence Day

  • Labor Day

If your dog will be Solo play during their time at Stay there will be an additional fee of $15 per night of boarding.

Standard Room	$70/night +$15/day
Deluxe Room	$85/night +$15/day
Suite	$115/night +$15/day

Solo dogs include any dog that requires one one-on-one specialized care due to any of the following: dog aggression, lack of socialization, not spayed/neutered (over 6 months old), health issues, or any owner request.

If your dog will be playing in the Ruff Rider playgroup during their time at Stay, there will be an additional fee of $10 per day of boarding.

Standard Room	$70/night +$10/day
Deluxe Room	$85/night +$10/day
Suite	$115/night +$10/day

The Ruff Rider playgroup is a daycare-oriented group. Dogs are required to come in for daycare regularly to participate in this group during boarding visits.

• Vaccinations
• Microchipped
• Meet & Greet
• Yearly Fecal Exam

Stay requires a veterinarian vaccination record indicating proof of vaccinations for Distemper, Parvovirus, Rabies, and Bordetella.

Dogs are not required to be spayed or neutered. Intact dogs will be provided with a separate, specialized daycare. *Additional fees apply

All dogs require a Meet & Greet before booking. Please call (773) 509-0001 or email: info@staydoghotel.com for more info & to schedule.

FOOD REQUIREMENTS:

• Please pre-bag your dog’s food by meal (breakfast, lunch, dinner) in zip-lock bags for the length of stay. Label the bag with your dog’s name and breed.
• Raw food should be portioned out in individual freezer bags with your dog’s name.
• Please provide any treats or snacks you’d like us to offer your dog.
• Alternatively, owners may purchase dry food from Stay for $3/meal.
• A surcharge of $7 per day/dog will be charged if food is not pre-bagged.

MEDICATION REQUIREMENTS:

• Please provide any products you use to administer meds. (Peanut butter, pill pockets, or wet food). If we use our own pill pockets, cheese, wet food, or peanut butter there will be an additional fee of $1/day.
• Please refrain from adding any medication to prebagged food unless it’s a supplement that your pet will eat in their food.
• Please provide a note with directions for medication administration.
• Medication must be sorted in a pill organizer according to your dog’s needs. If the medication is not sorted, a sorting fee of $5/stay will be charged.
• Any injectable medication(or inhaler) has a surcharge of $5 per injection(dose).

Stay provides beds, blankets, water and food bowls for our guests. Please refrain from bringing belongings from home.

Stay is not responsible for lost or damaged items.

If your dog becomes ill while you are away, we will contact you, your emergency contact and your veterinarian immediately.

In case of emergency during regular business hours, we will transport your dog to the nearest veterinary clinic. After hours and on-weekends, as needed, we will transport your dog to a 24-hour veterinary emergency center.

How often will I receive updates or report cards on my dog?

We aim to send out at least one report card during your dog’s stay with us. However, please note this is not guaranteed, as our team’s top priority is always the care and well-being of all our canine guests.

For real-time updates, you’re welcome to check in via our webcams when your dog is in group play, or call us directly. If any health concerns arise during your dog’s stay, a member of our team will contact you right away.

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What are your kennel options and their sizes?

We offer three types of accommodations to suit different needs and preferences:

• Standard Kennels (4’ x 6’ – 5’ x 8’)
  Open-air enclosures with a grated kennel door and a raised surface.

• Deluxe Kennels (6’ x 8’)
  Larger enclosures with a plexiglass door and raised beds for dogs up to 100 lbs.

• Suites (160 sq. ft.)
  Spacious, furnished quarters featuring a cushioned bed, quiet space, and 24/7 webcam access.

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How many dogs are housed in a kennel at a time?

We accommodate up to two dogs from the same family in our Standard and Deluxe kennels.

Our Suites can comfortably house:

• Up to 3 large dogs (from the same household)

• Up to 4 small dogs (from the same household)

Please note: We do not place unrelated dogs in the same kennel.

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Can I bring my dog’s toys, blankets, or bed?

Stay provides all necessary comforts, including beds, blankets, and food/water bowls. We kindly ask that personal items from home be left behind unless absolutely necessary, as we cannot guarantee their return in original condition.

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Do you separate dogs during feeding?

Yes. All dogs are fed individually to ensure a calm environment and to accommodate any special feeding needs or prevent food aggression.

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Does my dog get a rest period after meals?

Absolutely! Each dog receives a minimum of one hour of rest after eating to promote healthy digestion.

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Do you offer a discount for multiple dogs?

Yes! Each additional dog from the same household receives a 10% discount.

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How can I access the webcams?

• Webcams are available 24/7 for suite guests.

• For daycare guests, webcams are available during scheduled group play times.

You can access all webcam feeds through our website or parent portal.

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Is a reservation required for boarding?

Yes, reservations are required. We recommend booking:

• At least 1 month in advance for major holidays

• 2 weeks in advance for non-holiday stays

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Can someone else drop off or pick up my dog?

Yes, but we require the full name of any authorized individual ahead of time. All authorized persons must present a valid ID at pickup.

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Does my dog need to be spayed or neutered to stay at Stay?

No, but unaltered dogs will be placed on a customized care schedule. Additional fees may apply – see our Solo Dog Pricing and Policies.

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What is Canine Cough?

Canine Cough (Kennel Cough) is an airborne respiratory virus similar to the human cold. It is highly contagious and can be spread even by asymptomatic dogs. Symptoms may include coughing, nasal discharge, lethargy, and fever.

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What is Canine Influenza?

Canine Influenza (Dog Flu) is a respiratory infection caused by a specific Type A virus. Symptoms mirror those of Kennel Cough and may also be spread by dogs showing no visible symptoms.

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If my dog is vaccinated for these, are they still at risk?

Vaccinations greatly reduce the risk and severity of both illnesses, but do not guarantee full immunity—much like a flu shot for humans. Vaccinated dogs tend to recover faster and experience milder symptoms.

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What does Stay do to prevent illness?

We maintain strict daily cleaning and disinfecting protocols throughout the facility. All boarding and daycare guests are required to be up-to-date on their Bordetella (Kennel Cough) vaccination, and we strongly recommend the Canine Influenza vaccine.

If a dog begins showing symptoms of illness, they are immediately quarantined to prevent exposure to others.

To further support a healthy environment, we have medical-grade air purifiers installed in all of our boarding areas and daycare spaces to help reduce the spread of airborne viruses.

While we take every possible precaution, please understand that airborne illnesses such as Canine Cough and Canine Influenza are not 100% preventable, even in the cleanest and most carefully managed environments.

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Is staff present overnight?

While staff is not onsite overnight, all dogs are safely secured in their kennels or suites, and the facility is monitored with 24/7 security systems and video surveillance.